It’s been widely reported that major enterprise software outfits are clamouring to shift their ‘on-premise’ license customers to the cloud, because of the adverse effects of the pandemic - with projects stalling and profits plummeting. They also say they’re investing heavily in cloud R&D, but that doesn’t happen overnight and big paying customers don’t necessarily like change, or waiting around for it to happen.
This is where established, advanced cloud-based WMS really comes into its own. Flexible, quick and cost-effective to implement and suitable for warehouse operations of all sizes – whether micro-solutions for local commerce activity, to large-scale national facilities – it’s an increasingly crucial component of the new world logistics order.
But how do you overcome social distancing directives, on-site labour shortages and global travel restrictions? The answer is a quality, reliable and customer-focused software delivery method and ‘go live’ process even while navigating remote work requirements.
This new Remote Implementation (RI) programme allows the SnapFulfil WMS to be onboarded from anywhere in the world, while producing exactly the same positive results in adoption and use as traditional on-site engagement, while maintaining an industry leading speed of 30 – 60 days.
Our first remote projects were successfully completed in early 2020, but the pandemic has really accelerated its acceptance and demand – and it works because SnapFulfil’s sophisticated rules-based engine is extremely configurable. We can handle multiple implementations at any given time, which means a much lower cost to the client, plus it makes for a highly customisable user experience and convenience.
RI provides tailored virtual support, including regular online training and status meetings, to ensure new teams are able to easily access and rigorously test all the system parameters before go live. Enhanced remote support is also available post completion, geared to operational wants and needs.
Resurge is a US based order fulfilment start-up that grew its customer base from zero to 25,000 orders per month, in under 10 weeks and during the height of the COVID-19 crisis, after seamlessly and remotely onboarding SnapFulfil.
This helped them rescue small to medium sized providers affected by labour shortages and health issues, plus those left homeless by Amazon’s move to shipping essential items only.
Our key contact at Resurge, co-founder and chief strategy officer, Brian Kirst, said of our product and service: “The demand for our more progressive 3PL services has exceeded our expectations during these challenging times. However, we were able to respond really quickly by bringing forward our investment in a cloud-based WMS that has the flexibility and scalability to adapt and grow with us as a business and our customers’ strategic expansions.
“We’ve worked with SnapFulfil previously andcompletely trusted them to get our remote implementation right the first time and in just a matter of weeks, which they did without any issue, despite most of the US being under a stay at home advisory.”
The New Jersey based company’s investment and progress (they recently added a new West Coast D2C centre in Nevada, also via remote implementation) meant it was well placed to rapidly scale up to 125,000+for the festive season.
Likewise, when a fast growing e-commerce retailer had its move into a new HQ delayed by the pandemic, they were essentially homeless and had to find temporary space to begin implementation from - while managing an extremely limited internet bandwidth.
During the planning stages there were numerous questions around network stability, so technical resource was assigned early to provide guidance on set up and installations, which prevented any unnecessary delays and helped prepare for troubleshooting ahead of RF delivery.
This also assisted with data configuration and together we were able to determine zones, sections and pick sequences for the initial space, but also formulate a methodology that would accommodate the new warehouse and allow for a smooth transition.
Web conferencing training was broken down into smaller, more manageable chunks to bring flexibility in balancing all the new learning with their day-to-day operations, while use of real time data allowed us to understand expected volumes across each order type and plan for resource availability and mapping issues during go live.
Their feedback summarised our attention to detail is first rate and very personalised. They found the process slick and efficient and would never have guessed RI was such a relatively new concept.
To summarise, they also believe the days of on-site implementation are over – and with time and money savings never more important that is indeed food for thought.