From this month, customers in selected locations can hand back any unwanted items they may have to an ASDA home shopping driver when accepting a grocery order - without the need to visit a store or returns location.
The trial will give shoppers greater flexibility when returning George and fashion items bought online and utilises ASDA’s toyou parcel network, enabling customers to track their package from the doorstep all the way back to the original retailer.
To take advantage of the service customers need to follow the process with the relevant retailer and have an online grocery order scheduled with ASDA.
On the day of their delivery, they inform the driver when accepting their food shop, who will check that the items fit into a tote and give them a receipt. Customers will then be able to track their return as usual and avoid a separate trip to process their parcel.
The move will make online returns more convenient for George customers and gives greater accessibility to ASDA’s toyou service, which will be available to online grocery customers in the 48 trial locations for the first time.
Simon Gregg, Senior Vice-President of E-Commerce at ASDA, said: “We know that customers increasingly want to be able to access more services more conveniently to better fit in with their lifestyle. By partnering with toyou to efficiently use space available within our home shopping vans, we’re able to offer online grocery customers an additional service that makes it simple to return items purchased via George.com and hundreds of the nation’s favourite retailers.
“With many more of us now shopping for fashion items online, this trial gives customers added value when they shop with us.”
From this month, online groceries customers in the following stores will be able to participate in the trial:
- Cardiff Coryton
- Leamington Spa
- Sheffield Mosborough
- St Austell
- Bury St Edmunds
- Dundee Milton
- Bristol Whitchurch
- Abbey Park
- Bishop Auckland
- Brierley Hill
- Pembroke Dock
- Bridge of Dee
A full list of retailers eligible for the service via toyou can be found here: https://www.toyou.co.uk/