Courier Insurers, Staveley Head, explore some of the UK’s biggest brands including Amazon, Argos, Royal Mail, Hermes and more to find out how retailers and couriers handle the sheer volume of additional orders.
• IMRG - £7 billion is predicted to be spent across the Black Friday weekend
• £1,736,111 is spent online every single minute on Friday alone
• Because of how much is spent, UK courier firms have to hire 52% more lorries and vans to deal with all Black Friday parcels
• 225 million parcels is predicted to be in transit
• 263,701 staff are working to manage the Black Friday chaos across Royal Mail, Argos and Amazon
• A huge 82,000 lorries and vans will be on the roads delivering Black Friday parcels with Sunday being the busiest day for transport
• A lorry leaves an Amazon fulfilment centres every 1 minute 33 seconds
• Staveley Head launch interactive report revealing “Black Friday Logistics”
We all know what goes on during Black Friday itself, with £7 billion1 predicted to be spent online in the UK alone, with Amazon dominating the sales. But what happens after 225 million items2 have been purchased, and how do the retail giants deal with the sheer volume of orders?
Courier Insurers, Staveley Head, have collated behind the scenes data from some of the UK’s biggest brands including Amazon, Argos, Royal Mail and more, and launch interactive report to present to you Black Friday Logistics.
82,000 lorries and vans will be on the road delivering Black Friday parcels
Research reveals that based on an estimated £7 billion spend, 225 million parcels will be in transit due to Black Friday sales, with Sunday being the busiest day. The number of vehicles delivering Black Friday orders is expected to increase dramatically bringing the total amount of vehicles to 82,000.
When breaking this down by brand, Courier brand Yodel is expected to use an extra 7,000 vehicles for Black Friday on top of their normal 2,500, as they will be part of the courier team supporting Amazon and Argos with their parcels10.
Hermes will be using an extra 3,000 vehicles on top of their normal 10,000 as they predict to be delivering 750,000 parcels themselves on the Sunday following Black Friday.
During Amazon’s busiest 24-hour period, a lorry leaves one of their fulfilment centres every 1 minute 33 seconds9.
Behind the Scenes of Black Friday 2017: 49,000 extra staff hired by retail giants
To help cope with the sheer volume of orders, an extra 49,000 seasonal staff7 will be hired across Royal Mail, Argos and Amazon bringing the total staff numbers working for all brands to 263,7018.
Amazon UK will be hiring the most additional staff (20,000) across all departments, on top of their 24,000 regular employers, to deal with Black Friday. The majority will be hired to work within the 11 fulfilment centres placed across the UK.
Argos have a staff count of 29,565 people in the UK but will be hiring an extra 10,000 for the Christmas period.
Royal Mail, on the other hand, have a massive 161,136 people working for them across the UK and will be hiring a similar amount of staff to Amazon (19,000) to deal with all the deliveries, as well as the expected huge amount of returns.
Black Friday returns:
Last year, £600m worth of products bought over Black Friday and Cyber Monday in the UK were tied up in return loops according to Clear Returns. Unwanted parcels cost retailers £60 billion a year, as it is said that processing an order can cost between £3 and £10, with the costs of returns double or triple that.
The average returned purchase in the UK passes through seven pairs of hands before it is listed for resale and therefore for some retailers, it's not even worth processing. Many returned parcels are simply thrown away to save on this cost.