iForce, the fastest-growing supply chain business in the UK, has extended its 14-year relationship with Tesco through the award of a new contract.
iForce has provided its iForce Revive and iForce Marketzone products to Tesco for over 14 years to recover margin on non-food and clothing items, returned in-store or through internet sales.
iForce is a leading company in the processing of returns in the UK, offering retailers an integrated end-to-end returns and recovery management solution with full traceability and visibility of return stock across all channels. In 2014 iForce processed over £200m of returned items for its clients, recovering £15 of stock value for every £1 spent on the processing task.
For 14 years, iForce has worked alongside Tesco to provide the industry model of returns recovery processing as well as providing invaluable data and business intelligence on areas such as ‘cause and effect’ which helps the retailer to make informed decisions regarding products, marketing, supplier relations and customer service.
The Tesco operation - based at iForce’s site in Saltley, near Birmingham – continues to be driven forward by the company’s iForce Revive product which incorporates a mix of expertise, specialist staff and innovative systems, including iForce’s RESCU recovery software that is tailored to Tesco’s exact requirements. It enables iForce to offer rapid validation of all returns and routinely deliver a high proportion of returned items back into stock for full RRP resale, maximising the recovery value.
Ian Towell, Senior Manager, Multi-Channel GM Operations & Returns, Tesco Group, said: “iForce and Tesco have a strong working partnership that has developed over the last decade with a focus on strong supplier relationships and fast returns processing to create customer satisfaction and the best possible onward routes of sale. We are delighted to continue this working relationship with iForce.”
Brian Gaunt, Chief Executive Officer, iForce, said: “We are the recovery management provider of choice, handling over £200m of returned stock each year and recovering over 60% of the value of these items back for our clients, and on average our customers get £15 back for every £1 spent with iForce on returns and recovery management. Our relationship with Tesco is rich in its heritage, innovative and hugely successful. We will continue to deliver excellent value for money to them over the coming years.”