SDI Group has expanded its Maintenance Support operations by 70% in the last twelve months, signalling a growing imperative for businesses to achieve maximum uptime of critical automated logistics processes.
“As store replenishment and ecommerce operations become more complex and time-sensitive, businesses are becoming increasingly dependent on sophisticated automated materials handling systems to achieve store replenishment in single items and extended cut-off times for online orders. Mechanical or software failure can quickly affect dispatch performance, impacting customer service and ultimately brand value, so ensuring any issues are dealt with swiftly is absolutely vital.” says Barry Pemberton, head of UK support operations at SDI Group.
SDI Group has a fast developing systems maintenance business, providing full-time, on-site engineers for many of the world’s leading retail brands, across multiple international territories. In the UK, the company has recently secured a three-year contract to maintain all three of George at Asda’s UK distribution centres on a 24/7 basis.
Maintenance Support provides around-the-clock backup for automated systems under maintenance contract, helping to support on-site maintenance teams by deploying highly trained engineers to problem sites under strict KPIs to ensure maximum system uptime. Maintenance Support also makes regular visits to smaller systems and operations where there are no on-site engineers – and provide accident, sickness and holiday cover for on-site teams.
SDI Group’s Maintenance and Support operations cover installations designed and built by both SDI Group and other manufacturers, and are coordinated from a network of offices across Europe, the USA and major regional markets.