My Parcel Delivery’s rapidly expanding team has delivered bumper year-on-year increases of 95% in sales and 65% in profit at the end of its fourth year of trading.
The Salford-based online parcel delivery comparison and logistics business has beaten its annual forecast by 14% and has also seen a 240% increase in unique visitors to its website in the past six months. The company’s customers – who will send near a million parcels via My Parcel Delivery in this year – book and pay for deliveries via the e-commerce website.
2014’s results have far exceeded the company’s 2012-13 performance – which recorded a 30% increase in sales and 20% increase in profit – and come in the same year My Parcel Delivery attracted more than £1.5m in total of investment from North West funders Praetura Capital and Seneca Partners.
David Grimes, managing director, said: “The results are the strongest indicator yet that this is a milestone year for My Parcel Delivery and our plans to reinvent the parcel delivery and logistics markets. This year’s round of funding has enabled us to employ some of the best marketing, customer service and web design talent on the market and invest in the marketing approaches and web development technology needed to help drive business growth.”
“And this year’s success can be attributed also to our relentless focus on customer service, which has given us a greater number of repeat customers. The parcel delivery sector is not generally celebrated for its customer service but we have decided to take a different approach by investing in staff and training to instil a genuine customer service ethos. This has, without question, contributed to our success this year.”
The company recently moved to new premises as part of its staff expansion programme and development of new service capabilities to sit alongside its low-cost parcel delivery website, namely Third Party Logistics (3PL) which includes warehousing and “pick and pack” services designed for fast-growing e-commerce, eBay and Amazon businesses. Currently, 25% of My Parcel Delivery’s commercial customers are eBay businesses – the largest amount it has acquired to date. The upcoming redevelopment of the website will make the site more relevant than ever to users’ needs and is intended to drive further intensive growth.
At present, the company employs 23 people and is planning to recruit a further 12 this year. It has established relationships with leading courier firms including DPD, City Link, Parcelforce, Hermes and DX.