ReBOUND, the global returns management platform, has hired Raju Dhanhoa as Operations Director, as the business looks to capitalise on a strong period of growth and development. Joining from action sports retailer Surfdome, a ReBOUND customer, he brings unique consumer and retailer understanding to deliver better solutions across the returns lifecycle.
Dhanhoa has over 14 years supply chain experience, with a decade spent improving the performance of online retail operations. Prior to joining ReBOUND, he was Head of Supply Chain Operations with Surfdome. His main priorities at ReBOUND will be to oversee company processes, drive supply chain innovation and lead the operations team.
The new hire builds upon recent strong performance and the growth of ReBOUND’s business. Cementing its leadership in global returns management, the business recently partnered with Boxberry to become the only platform to offer seamless returns across Russia, traditionally a major challenge for Western retailers and logistics teams. The business now handles 30,000 returns a month in Russia.
ReBOUND has also completed the integration of a number of new partners, including Doddle and Asda’s toyou service.
Dhanhoa commented: “For too long returns has been the forgotten child of the supply chain but ReBOUND have shown how impactful getting it right can be for retailers. When working with them at Surfdome I was blown away by the speed and scalability of their service. To go live with a global returns solution with little prior IT integration in just two weeks is virtually unheard of. Their worldwide coverage, multi-carrier returns options and superior visibility for demand planning, made the move to ReBOUND a no-brainer for me.
“I’m excited to bring my own experience of the customer and retailer relationship to support ReBOUND’s vision for how returns can support retailer growth. I can’t wait to see what the next few years bring.”
ReBOUND CEO Graham Best concluded: “At ReBOUND, we look at the returns space through the eyes of a shopper and retailer, rather than as a mere carrier of parcels. We’re not simply moving items around; at the end of the day there’s a shopper chasing their refund and a retailer looking to build customer loyalty.
“That’s why we’re thrilled to have Raj join the team at ReBOUND. He brings real-life experience from a retailer’s perspective and is already offering fantastic ideas to shake up our reverse supply chain solutions. Bring on further success in 2018!”