myHermes, the consumer delivery specialist, has launched a new service that allows consumers to book and pay for a delivery within a myHermes ParcelShop for the very first time. The new solution provides consumers with more choice and convenience, especially those who don't have access to a printer at home.
Up until now, myHermes customers have only had the option of booking and paying for a delivery on the company’s website, before printing the label themselves and handing the package over to a courier or ParcelShop.
However, in order to give people more choice and flexibility, myHermes has now introduced the ‘Pay and Print In Store’ service – which is accessed via a secure device that incorporates a touch screen, a card reader and a printer.
From start to finish, it takes consumers less than 60 seconds to enter their details and print the label in store. Users simply enter the recipient’s name and address, plus their own email address, before using a debit or credit card to pay. Once completed, the device will print the label, which the user attaches to the parcel before leaving it with the ParcelShop. Following the transaction, myHermes will email the customer confirmation and a link to the tracking information. The company will rollout more than 1,500 of these devices across its network of ParcelShops ahead of Christmas, with more to follow in the New Year.
Claire Phelan, Head of myHermes, said: “Our ‘Pay and Print In Store’ service has been developed in response to customer demand and offers people more choice when sending parcels to family or friends. This includes the option of visiting a ParcelShop without pre-booking a delivery. Whilst smartphones and tablets continue to grow in popularity, there are still a large proportion of people that do not own a printer. Therefore, we wanted to find a solution that was convenient, accessible and easy to use. Our introductory offer also allows customers to send a 0-5kg parcel for just £4!”
Click on the above video to see the service in action.