CHEP, the supply chain solutions company, reports that its proprietary online customer portal known as myCHEP is receiving widespread customer acceptance throughout Europe and across CHEP’s global footprint because of its ease of use and time-saving features.
It's designed to meet the needs of customers working with CHEP, so that they can keep their supply chains running in a reliable, sustainable, and efficient manner with a seamless digital customer experience. Europe customers completed over one million transfers via myCHEP in the month of February alone.
Central Lechera Asturiana (CAPSA), a leading company in the Spanish dairy industry, is pleased with the results. CAPSA Supply Chain and operations director, Pere Joan Massó, says: “Nobody wants to spend time keeping track of pallets. The myCHEP™ schedule page lets us see clearly what’s happening, what’s scheduled to happen and what still needs our attention. It also lets us take action quickly: with just a few clicks, we can update or cancel orders, request proofs of delivery or chase information about incomplete transactions saving us time and energy.”
myCHEP is being rolled out in phases, allowing customers to provide feedback and insights. It's easy to use and allows customers the ability to access and manage their accounts anywhere, 24 hours a day, 7 days a week. Nearly 20,000 of CHEP’s European customers are currently it, and the company expects to convert the rest of its customers in Europe to the new online portal by mid-2018. In the coming months new capabilities will be available to CHEP customers including dialogue between supply chain partners and further expansion of self-servicing options to provide a robust digital end-to-end experience.