Mercury Home Textile has selected Manhattan Associates to optimise order fulfilment across its international, multi-channel retail operation and to serve as a foundation for its transition to an omnichannel business model with Manhattan’s Warehouse Management Solution (WMS).
With more than 2,600 franchised stores in China and hundreds of partner stores across Europe, the Middle East, North America and Southeast Asia, Mercury Home Textile’s store network is complemented by a fast-expanding ecommerce operation which contributed almost half of the company’s revenue in 2017 and earned it the “Sales Champion” accolade for the home textile category on Alibaba’s Tmall.com marketplace during the most recent Double 11 shopping festival.
Mercury Home Textile selected Manhattan based on the company’s track record of working with many of the world’s leading brands, its omnichannel commerce vision and the ability of its solutions to drive margin enhancement. Manhattan’s solutions will replace Mercury Home Textile’s legacy supply chain technologies and will fully integrate with the company’s other enterprise systems.
Meng Yuanyuan, CIO at Mercury Home Textile, said, “The Manhattan solution will provide us with a common, scalable platform to underpin our domestic and international growth as we transition to an omnichannel model. It will improve visibility of inventory and data, increase product availability and drive operational efficiency improvements across our global supply network. With a more flexible fulfilment approach and improved service levels, we will be able to drive customer loyalty, revenue and profitability.”
Stone Chen, General Manager of Manhattan Associates, Greater China said: “Our platform will create exceptional value for Mercury Home Textile. As its footprint expands, Mercury Home Textile can be confident in its ability to organise and optimise operations, speed the flow of goods and information, and enjoy flawless execution across inventory, labour and space.”