Hermes, the consumer delivery specialist, says a large number of retailers have signed-up to its new free app service which has been designed to enhance the customer delivery experience during the peak season and improve customer satisfaction.
Online shoppers can now access real-time updates about the status of their Hermes deliveries on a smartphone or tablet via the Hermes Parcel Manager app.
Once retailers have dispatched the items to Hermes, consumers can track their parcels from the company’s hub right up to their front door, place of work, a neighbour’s house, or one of the 4,500 myHermes ParcelShops across the UK. By providing increased visibility via real-time tracking, retailers will see a reduction in failed delivery attempts and the number of consumer enquiries received during their busiest time of year.
The app - which can be download from the Apple and Android App Store - is compatible with iOS and Android devices and is dual branded with each individual retailer, helping to provide an extension of the overall brand experience. It allows online shoppers to search for their parcels using their email address or a unique tracking number, which is provided within the dispatch confirmation email. Hermes Parcel Manager also provides push notifications so customers can receive direct updates on their parcel’s progress.
Carole Woodhead, CEO of Hermes, said: “We continue to place huge emphasis on creating innovative products to complement our delivery services. Our recent International research revealed that more than twice as many Brits are using smartphones and tablets to buy products online than the French and the Germans.
"As people are using these devices more often, we wanted to create an app that provides increased visibility, reduces inbound enquiries for retailers and improves the first time delivery rate, which is critical as Christmas fast approaches.”
Hermes Parcel Manager can be used when buying items from a wide range of retailers, including New Look, River Island, Cotton Traders and Spotshoes.com.