IMHX is the UK's largest intralogistics event, welcoming over 16,000 logistics professionals and is taking place next week at the NEC Birmingham. Make sure you register here to claim your free ticket before it's too late!
We interview Future Skills finalist Kerry Delaney, commercial director at CML, ahead of the The Logistics Awards which take place 26 September 2019.
How is your operation developing future skills?
CML is committed to investing in the growth of future talent through its Apprenticeship Programme and Leadership Development Training. CML is proud to be working in partnership with two local colleges and has recruited twelve talented apprentices.
In 2018, CML opened a dedicated E-Learning Centre to support its employees’ journey of learning and there is now a real buzz in the company with people wanting to develop their skills. We are also really pleased to see that people are growing in confidence as they embark upon their journey.
CML also undertook a commitment to provide a mental health awareness course which we believe is an important element of developing our next generation.
What’s at risk if the profession doesn’t act now?
One of CML’s objectives is about spending time working on our business which will improve our service levels to our customers and ensure that our business is prepared for future developments, making it competitive and resilient by having a skilled workforce for continued growth.
The same scenario also applies to the industry if it doesn’t act now - not only will it not be resilient but there will be a real skills gap or indeed shortage which could threaten its future growth.
What are the logistics job roles of the future? What skills will be required?
Automation, digitalisation and robotics are having an effect on the logistics industry and as companies adapt to this, logistics job roles will end up moving closer to the end user with customer experience being a key focus.
The importance of communication and service will increase with soft skills becoming more of a focus and we could well see a Customer Happiness Manager becoming the norm.
Reserve your places now at The Logistics Awards 2019, taking place on Thursday 26 September 2019 at The Vox, Resorts World, Birmingham.