Consumer delivery company Hermes is to launch a major transformation programme designed to accelerate innovation throughout the business. It will build on the customer experience through leading-edge technology, with a key focus on meeting the increasing demands of online consumers that are revolutionising the e-commerce market.
Hermes' UK CEO Carole Woodhead (pictured) will lead this transformation programme in recognition of its importance to the business and to ensure Hermes retains what it describes as its industry-leading position. In order to support this, Martijn de Lange has been promoted to Managing Director from his previous role of COO, and will be responsible for the day-to-day running of the business, reporting to Woodhead.
Woodhead said: “Customers want faster delivery speeds, customer selectable time slots, same-day and multi-channel delivery, seven days a week. They want absolute transparency of the delivery process, to know where their parcel is in real time and to change their mind about their delivery while it’s in flight.
"It is essential that we continue to respond to these trends and develop our operating model accordingly. I want us to be the ones setting the bar high for our customers and retailers, and to be leading the way in our industry.”