FedEx Express has been named as a winner at Britain’s first ever Customer Service of the Year awards.
Winning the logistics category, FedEx Express was acknowledged for continually placing its customers at the forefront.
The awards recognise the commitment FedEx Express provides to its customers in an industry where customer experience is critical.
The award identifies outstanding customer service and successful customer experience strategies, comparing industry categories through mystery shopper research. Conducted by telephone, online and face-to-face interviews, this research reveals which companies offer the best service to customers.
“It’s a privilege to be leading the way in the logistics industry in terms of quality customer care. Our company prides itself on placing customers at the centre of all we do,” said Adam Koffler, managing director, Customer Experience, Northern Europe, Middle East & Africa.
“At FedEx, we strive to make every customer experience outstanding and although simple in concept, its effects are far-reaching. This accolade is credit to the continual dedication of our team members who uphold this commitment on a daily basis.”
About FedEx Express
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories. FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee.