SHD Logistics is part of the Informa Markets Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

FedEx recognised for outstanding Customer Care

FedEx recognised for outstanding Customer Care

FedEx Express has been named as a winner at Britain’s first ever Customer Service of the Year awards.  

Winning the logistics category, FedEx Express was acknowledged for continually placing its customers at the forefront.

The awards recognise the commitment FedEx Express provides to its customers in an industry where customer experience is critical.

The award identifies outstanding customer service and successful customer experience strategies, comparing industry categories through mystery shopper research.  Conducted by telephone, online and face-to-face interviews, this research reveals which companies offer the best service to customers.

“It’s a privilege to be leading the way in the logistics industry in terms of quality customer care.  Our company prides itself on placing customers at the centre of all we do,” said Adam Koffler, managing director, Customer Experience, Northern Europe, Middle East & Africa.  

“At FedEx, we strive to make every customer experience outstanding and although simple in concept, its effects are far-reaching.  This accolade is credit to the continual dedication of our team members who uphold this commitment on a daily basis.”

About FedEx Express
FedEx Express is the world's largest express transportation company, providing fast and reliable delivery to more than 220 countries and territories.  FedEx Express uses a global air-and-ground network to speed delivery of time-sensitive shipments, by a definite time and date with a money-back guarantee.

Hide comments
account-default-image

Comments

  • Allowed HTML tags: <em> <strong> <blockquote> <br> <p>

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
Publish