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Exclusive interview with Prof. Neil Ashworth - managing director of Collect+

Exclusive interview with Prof. Neil Ashworth - managing director of Collect+

CEO of Collect+ and member of The Logistics 100 - Prof. Neil Ashworth - answers our questions.

Neil joined Collect+, the UK’s largest independent store based parcel network as CEO in early 2013. Before joining Collect+, Neil worked as a business advisor and for a period at Tesco, where he was a leading member of the team that designed and launched the Tesco Direct business and a member of the board.

Prior to Tesco, Neil worked at Woolworths, Hallmark Cards and CWS. He has been at the forefront of digital developments in retail for over 15 years and has been described as an innovator in delivery solutions. Neil is the keynote speaker at the SHD Logistics Spring Conference which takes place at The British Museum on Wednesday the 9th of March.

SHD: A part of the reason you were nominated to be part of the Logistics 100 was for your development of the UK’s largest independent store based parcel network. Was it difficult to challenge more traditional delivery methods? How important is it for logistics leaders to challenge outdated methods?

Prof. Neil Ashworth:The CollectPlus proposition is about providing choice for the customer when shopping or returning goods online. When the customer is in charge, any resistance to new delivery options tends to be limited. The challenge comes in keeping things simple and accessible – that is not as straightforward. It is important to persistently challenge ‘accepted norms’ – that’s how we develop better customer solutions. If we bear this in mind, then change is easier.
SHD: What changes and developments are you expecting/predicting for the logistics industry over the next five years?

There will be many, but logistics and supply chain management will increasingly become important to corporations as a competitive differentiator, and will therefore be recognised at C-suite level.

Prof. Neil Ashworth is keynote speaker at the upcoming SHD Logistics Spring Conference on the 9th of March 2016 at The British Museum.

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