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DHL to take over ground handling operation at easyJet

DHL to take over ground handling operation at easyJet

Airline operator easyJet has appointed DHL to take over its ground handling operations at London Gatwick Airport from Menzies Aviation.

DHL, who will begin operations in November, will be tasked with handling over nine million departing easyJet passengers per year.

easyJet chief operating officer Chris Browne commented: "easyJet is looking forward to developing a new partnership with DHL building on their global expertise in logistics and service.

"The focus of all three companies will be to achieve a seamless transition over the coming months providing high quality services to easyJet's passengers at Gatwick while enabling affected staff to move to DHL."

DHL Supply Chain UK & Ireland CEO Paul Dyer commented: “We are delighted to have been appointed to manage easyJet’s ground handling operations at London Gatwick airport from November this year. DHL has a strong commitment to being an employer of choice, offering industry leading working practices, training and career development. It's this commitment to people that will be crucial in delivering exceptional customer service for easyJet.”

“This transformational contract will see us support easyJet in delivering core customer service and logistics operations including passenger arrival and bag-drop, baggage sortation, boarding gate marshalling aircraft loading and unloading, as well as management of other service providers. And as the global logistics leader, we look forward to delivering excellent levels of service to easyJet's customers.”

Menzies will remain a strategic partner for easyJet and will continue to provide ground handling service in seven countries throughout its network and continues to remain the company’s biggest handling partner managing some 11 million departing passengers per year.

easyJet has 60 aircraft based in Gatwick operating on 110 routes, successfully consolidating its airline operations into Gatwick North terminal in January which has led to a step-change in easyJet’s customer experience at the airport.

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