CitySprint, the UK’s largest same day courier company, has today announced the appointment of Craig Eddy as director of operations.
In his new role, Mr. Eddy will be responsible for directly managing all final mile operations for CitySprint to enable growth — ensuring service levels are maintained and customer satisfaction achieved. Additionally, he will also manage CitySprint’s fleet to ensure that the objectives and core values of the company are put into practice and delivered in every operational service centre across the network.
As the UK’s largest privately-owned same day distribution company, CitySprint provides an extensive portfolio of delivery services including same day and International deliveries. With a regional network of over 40 service centres across the UK serviced by a fleet of 5,000+ vehicles, CitySprint is able to reach over 88% of mainland UK within 60 minutes.
Mr. Eddy joins CitySprint from Royal Mail, where he spent 19 years working his way up the corporate ladder from Depot Manager to Regional Manager for the East of England. In his most recent position at Royal Mail, he directly managed the day-to-day operations of 18 collection depots in the region, which included a fleet of 240+ vehicles and 850+ staff. Amongst other things, he was responsible for driving performance and developing strategies to continuously improve the business’ operations alongside wider, long-term sustainable aims.
Commenting on his appointment, Craig Eddy said: “This is a fresh challenge at an organisation with an excellent reputation and I cannot wait to see what possibilities lie ahead — not just for me personally, but also for CitySprint as a business. To drive change and growth in such an established business, whilst providing customers with a seamless, top-tier service, is an incredible opportunity.”
Paul Gisbourne, COO of CitySprint, said: “It is vital that we have the right people on board to support our continuing development. Craig has proven skills and many years’ experience in the sector, and his track record of managing large teams and driving growth means he has the insight and experience needed to ensure further success in the future. I have no doubt that he will be an invaluable asset to the CitySprint team.”