“What we want, when we want it” – that is the mentality of the 2018 customer. Customer behaviour has dramatically changed, with “click and collect” and “same day delivery” now an expectation for the vast majority. With nearly 20% of retail sales now online (up from only 13% two years ago), efficient supply chain, logistics and delivery are must-haves.
Grocery or fashion, discounter or luxury, local or international: no matter the type of retailer, moving the product from supplier, to warehouse, to customer at light speed is now crucial to a retailer’s success.
Tackling the practical challenges in retail distribution and fulfilment
Now in its 4th year EDX will immerse you in 2 jam-packed days of inspiring content, with 5000+ retail professionals under the same roof, seeking practical solutions for today’s most pressing challenges in Fulfillment and Final Mile. Innovations in click & collect handling systems to full-scale warehouse automation will be in full display.
EDX 2018 boasts a stellar speaker line-up, including Dave Crellin, Head of Online Operations at Sainsbury’s, Chris Haighton, Head of Outbound Logistics at Shop Direct Group, Matt Curry, Head of eCommerce at Lovehoney and Caroline Hazelhurst, Operations Director at Deliveroo.
During EDX, visitors will also be able to experience the latest innovations and technologies in Logistics, with 300+ exhibitors such as BRINGG, Royal Mail, Hermes, UKMail and Narvar.
InternetRetailing Events Portfolio Director Sam North said: “Black Friday 2017 saw online sales overtake the high street for the first time, with £1.4bn taken on the Friday. However, standing out in a competitive sales period like this isn’t just about who has the best promotions. The biggest differentiator can often be the customer service you deliver. Effective omnichannel; making it easy for customers to communicate, select, buy, take delivery and return, as they wish to, no matter which channel they’re using – mobile, desktop or in store. Omnichannel is the future of retail, and retailers not embracing it will stay behind.”