Operations Manager

This vacancy was published on: Tue, March 19, 2019

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Details for job reference: 13997838/001
Contact NameVictoria Hicks
Job Reference13997838/001
Job TypePermanent
Start Date15/04/2019
SkillsWarehouse Manager, Operations Manager
LocationSwindon
IndustryLogistics Distribution and Supply Chain
Salary Range35000 - 40000 GBP
Benefits7% bonus
Salary£35000 - £40000 per annum

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Job Description.

The Warehouse Operations Manager will take operational leadership responsibility for managing a safe and efficient operation to help achieve operational standards and the customer(s)


Client Details

My Client is in the Logistics Distribution and Supply Chain Sector and is a global brand. This particular site is a Regional and National Distribution centre for one contract with a large team.


Description

The Operations Manager based in Swindon will be responsible for..

Health and Safety

* Analyse and understand health and safety related risks for our associates, take action to reduce or eliminate these risks according to a prioritised plan
* Take responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals in the operation by applying and improving the Safety Standards
* Driving continuous improvement quarter-on-quarter based on removing barriers to improved performance for the department where necessary

KPI's

* Drive KPI's through the managment team down to operatives

Resource Planning

*

Update Monthly Resource Planning, based on volume and volume profile forecast (info from customer) and align actions needed with site manager if necessary (hiring, temporary labour, labour share, etc.)
*

Review Monthly Resource Planning comparing real vs. forecast of volumes, volume profile and resources assigned

Performance Tracking

* Have clear understanding of Performance Tracking Tool (data system) applicable to your role, ensuring performance is tracked properly and numbers are accurate
* Track site overall turnover rate and per Second Line Leadership, understanding differences between shifts and leadership teams
* Track % of overtime at site level and identify opportunities for improvement

Performance Reviews

* Monitor overall status of % of employees who received formal performance reviews - via the Dashboard
* Participate in Performance Management Meetings with the general / site manager, discussing the shift's needs and priorities, ensuring that relevant action is taken by your team and/or support areas
* Demonstrate an active leadership style, taking full responsibility for driving an engagement culture in the operation
* Leverage HR processes and tools to encourage and support the growth and development of individuals

Continuous Improvement

* Review the priorities for implementation with Second Line Leadership, guiding the team to improvement actions that add value to customer / business, and ensure actions are implemented
* Track % VSM Action Plan Completed vs. Expected, understanding the gap and supporting where necessary

Customer Engagement

* Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
* Ensure the Customer Satisfaction Survey for the site takes place as scheduled. Define, agree and implement relevant actions to close gaps that have been identified.
* Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.


Profile

The successful candidate have Operations experience managing a team Capability of deploying strategic plans for the operation Customer facing experience, is an advantage Financial acumen, budget management


Job Offer

The successful Operations Manager in Swindon will receive...

* A salary of up to £40,000 depending on experience
* 7.5% Bonus
* % - 9% or 4% and 12% pension
* Life Assurance
* Private health care
* 25 day + Bank Holidays


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