Many businesses still see a disconnect between route planning and other key areas of the business – such as transportation, warehouse, customer services and sales.
At this event, Gareth Evans and James Head from Aptean will help put you on a path towards a more integrated end to end route management solution and explain how advanced route planning, scheduling and tracking solutions can solve the disconnect.
James Burman: What are the signs that an operation might have a disconnect between route planning and other parts of the business?
James Head: Disconnection between route planning teams and other parts of the operation can manifest themselves in a number of ways. Often the spotlight is focused on the transport and logistics teams, and although there are some disconnections in these teams, a more obvious disconnection can be found in the customer services department. If you have a customer service team that is spending large amounts of time answering queries from customers such as ‘where is my delivery?’ or ‘what time will my driver will be arriving?’ then you know that a level of communication has been lost between the planning and transport teams and the end customer. An increase in costly failed deliveries, and drivers returning to the depot with undelivered items, is another example that this bridge in communication has been lost.
It is particularly important to have a strong connection between your route planning and warehouse teams. If the warehouse picking operations and route plans are not aligned, then it is difficult to plan labour efficiently. Without ensuring that the correct warehouse shifts, and vehicle dispatching are in line, then issues of over or understaffing can be costly in terms of labour and failed deliveries.
These are just a couple of examples of how the disconnect between departments in a business can be spotted.
James Burman: What are the potential solutions?
Gareth Evans: Introducing technology into an operation can quickly and easily solve a disconnection, not only within a company’s departments, but also between the business and the end customer. Firstly, introducing a route planning system that can take a set of priority orders and plan the most optimised set of loads for the operations fleet of vehicles and drivers, can not only drive benefit into our warehouse operations, but can also begin bridging the disconnect. Warehouse teams are now better informed over the orders they need to be picking, and transport plans can be aligned to warehouse picking shifts. This leads to a more efficient warehouse operation and ensures that customer deliveries are made on time.
Once a route planning system has been established, we can then look at other disconnects and support our customer service colleagues. Communicating the plan to our customers, both at the end of planning and on the day of execution, can greatly help in the reduction of calls coming through to the team. Customers can better monitor when their delivery is going to arrive and as a result this can help reduce the amount of missed and failed deliveries as well.
Introducing technology into an organisation can really help in bridging the disconnects between departments. Sharing data and giving more visibility on how the operation is running can not only improve efficiencies but can also enhance the delivery experience with our end customer and reduce operational costs.
Meet the speakers
Senior Solution Consultant, Aptean
A placement year at a Management Consultancy in Logistics sparked Gareth’s career in transport and distribution.
Following his experience working as a transport supervisor and planner, he moved into the IT side of logistics where he has worked for the last 23 years helping companies realise the benefits of implementing route optimisation software and ePOD systems.
In 2004 Gareth moved to the US to set up the Paragon Software Systems business in America, where for 5 years he managed the support team and headed up pre-sales. On his return to the UK he worked as the Product Manager of home delivery omni-channel fulfilment systems solutions before joining the Aptean TMS as a Senior Solution Consultant, helping companies to be ready for what’s next, now.
When not working you will find him out on his mountain bike or at the climbing wall. He enjoys working with the Scouts and is hoping to soon be able to follow his love of travelling with his family (when allowed to again!).
Senior Solution Consultant, Aptean
James is a Senior Solutions Consultant with over 13 years of experience in implementing complex routing and scheduling solutions to transport and logistic operations across the World.
He is passionate about hearing about operators’ ‘pain’ points and solving these issues using tried and tested solutions. James has implemented solutions throughout the UK, Europe, and Asia from small family run business to large multinational companies across many different industry sectors.
He has supported many clients in their digital transformation by taking their manual planning processes and elevating these to more automated, faster and future proof solutions. He has proven success in unlocking benefits from client’s operations; reducing fleet numbers, saving mileage, and reducing cost.
When not working you will often find him chasing after his two young children or fuelled by his passion for good coffee - escaping out on his road bike to take on the next hill!