Union Industries Service Department Expansion
Industrial rapid-roll door manufacturer Union Industries has appointed a new manager to meet the growing demand within its Service Department.
Denzil Simpson, 55, is an experienced service and operations professional and has worked across a number of sectors including oil & gas, petrochemical and industrial ventilation. His roles have included UK & Europe Service manager at Severn Unival Ltd, which has a £22m turnover, and Production Director at Woodcock & Wilson.
His new position involves managing the day-to-day operations of the Service Department and its 15-strong team of service engineers. The division undertakes the servicing of hundreds of Union high-speed doors across the UK, as well as responding to requests to modify or relocate doors, and solve any minor issues that may occur.
The majority of customers which have purchased doors from Union’s range have also signed up to the Leeds-based company’s Lifetime Warranty Scheme. The increase in uptake of the warranty has significantly increased the service department’s output. Union Industries acknowledged the potential further development of this service offering and secured Denzil’s appointment to help maximise this growth, with a 25% increase expected during the next financial year starting in April.
Denzil said, “Union is highly respected across the industry and I have joined the company at an exciting time.”
“We have a growing customer base, which is benefitting from our service provision. Our specialist team of engineers ensure that our doors maintain their reputation for long and uninterrupted operations, which is supported by our Lifetime Warranty scheme.”
“The ‘putting people first’ aspect of the business is something that I have held in high regard throughout my career. In fact, my personal mantra is ‘Service with a smile means our customers are smiling too!’ This philosophy, along with the company’s drive to develop and grow as a leading manufacturer, is why I applied for this position.”
Tony Metcalfe, Operations Director at Union Industries added, “Our Service Department is hugely important to us as its success reflects the happiness of our customers, many of which place repeat orders with us.”
“Denzil was the perfect candidate for this role and is a welcome addition to the Union Industries team. He brings a wealth of experience with him and can contribute to maintaining Union’s position at the forefront of the market for fast-acting industrial doors.”