4K Systems has enabled Regency Hampers to expand its storage and delivery capabilities
With a growing reputation for excellence in the corporate hamper and home gifts sector, Regency Hampers found its expanding online presence meant a new location was rapidly becoming a necessity. “We had seen the business grow fast,” says managing director, Neil Perkin. “After visiting another factory to look at the layout and racking they had, they recommended 4K Systems.
“During the research phase, 4K invested a great deal of time and effort to understand our business and its objectives, before delivering a tailored solution designed to meet our exacting requirements.”
4K’s David Scammell worked alongside Regency Hampers, influencing the relocation, as well as recommending the way the racking, chilled storage, picking and packing areas all interacted with each other. “Our aim for the business was to provide the flexibility to deal with seasonal fluctuations, give a clean, light and modern working area, as well as be ready for future expansion and development,” says David.
By mixing the type of equipment – both reach and articulating trucks are now in use – as well as making use of existing racking, the costs were also kept to a minimum. Liaising with the chilled storage unit manufacturer also enabled the unit to be built into a section of the racking, thereby reducing lost storage space and simplifying the picking process. “Drawing from [4K’s] wide-ranging, industry-specific knowledge has enabled Regency Hampers’ management team to make important logistical decisions with a great deal of confidence,” says Neil. “David listened to
us carefully and created a solution that allowed easy picking and an overall more efficient system. “He was very detailed in his planning, taking into consideration all of the products we use in our hampers, and assisting with installing industrial fridges for our chilled stock. With 4K Systems on board, we all felt a higher degree of confidence in what we were doing and we trust in them 100%.”
With three picking stations, pallet racking installed to take maximum advantage of the space available, offices, and room for future expansion, Regency Hampers is able to respond to the run-up to Christmas, which can begin as early as September.
A full forklift service, also provided by 4K, also keeps business flowing. Said David: “Forklifts are business-critical and need to work well for the environment in which they operate. We recommended an articulating counterbalance to provide cover inside and out, whilst being mindful of the costs. It wasn’t necessary to have brand new trucks on site so we gave Neil the option of having perfectly good refurbished trucks. It’s about thinking about what the customer needs and what is best for them.”
Neil concludes: “4K’s forward-thinking, modular approach has ensured that the solutions offered not only satisfied our immediate requirements, but also lend themselves to enable future expansion, up to 20%, and allowing our business to adapt to its changing objectives quickly and cost-effectively.
“Their in-depth knowledge combined with a professional, friendly and client-focussed approach has made them a much valued, long-term partner for our business. They have never failed to impress. Consistently providing exceptional service and advice, they have guided our business expertly during our relocation and expansion, taking on the project through every stage from concept to physical installation.”